Intro video about the company, who we are, and a bit about the role:

Are you passionate about helping others succeed? Do you have a knack for solving technical problems and building great relationships? If so, we want to hear from you. Read below to see if you’d like to interview with our company for the role of Client Success Champion.

 

Our company is a fun, non-corporate-y place to work

We're not your typical company. If anything, we’re purposely anti-corporate. It’s led by founder Dustin Overbeck, who already worked in corporate for nine years.

And you know what? He didn’t want to build a company that was going to be a place where you “work to live”, waiting for the weekend to come so you can do something fun.

Instead, he wanted to make it non-corporate. He wanted to build a company where the fun happens at the workplace. That’s why we’re focused on finding people who fit in well with our corporate culture. People who really do like working with their colleagues. We do group interviews. The reason is to allow our existing team to select who they want to have as their next coworker.

Ultimately, we’re working together in a dynamic and fluid environment. You’ll work with other exceptional people -- highly competent and resourceful people. They are all building solutions using the latest technology.

We are different from most other companies, especially those in the Govtech world. As a matter of fact, many of our Govtech competitors are 10x larger than us. Some of them have raised tens of millions of dollars or are private equity backed. What's more, some of them will even say they’ve hit a billion-dollar valuation, which means they’re unicorns.

Well, we’re not a unicorn, and we probably won’t be. We don't run our company based on spreadsheets. Instead, we want to make an impact on the clients we service. Our mission is simple: we want to develop software that "wows" our clients. We want to build tools that are time-saving solutions for our local governments.

 

What HeyGov does

We're not your typical company. If anything, we’re purposely anti-corporate. It’s led by founder Dustin Overbeck, who already worked in corporate for nine years.

And you know what? He didn’t want to build a company that was going to be a place where you “work to live”, waiting for the weekend to come so you can do something fun.

Instead, he wanted to make it non-corporate. He wanted to build a company where the fun happens at the workplace. That’s why we’re focused on finding people who fit in well with our corporate culture. People who really do like working with their colleagues. We do group interviews. The reason is to allow our existing team to select who they want to have as their next coworker.

Ultimately, we’re working together in a dynamic and fluid environment. You’ll work with other exceptional people -- highly competent and resourceful people. They are all building solutions using the latest technology.

We are different from most other companies, especially those in the Govtech world. As a matter of fact, many of our Govtech competitors are 10x larger than us. Some of them have raised tens of millions of dollars or are private equity backed. What's more, some of them will even say they’ve hit a billion-dollar valuation, which means they’re unicorns.

Well, we’re not a unicorn, and we probably won’t be. We don't run our company based on spreadsheets. Instead, we want to make an impact on the clients we service. Our mission is simple: we want to develop software that "wows" our clients. We want to build tools that are time-saving solutions for our local governments.

 

What you'll do as a client success champion

As a Client Success Champion, you'll be at the heart of our client relationships. Your role will involve:

• Building and nurturing strong connections with our clients.
• Using your technical web knowledge to solve problems and empower clients.
• Working with our team to develop innovative solutions.
• Advocating for our clients within the company.
• Celebrating client successes, both big and small.

 

What we're looking for in a candidate

The ideal candidate will have the following:

• A genuinely positive attitude and approachable demeanor.
• Strong problem-solving skills and attention to detail.
• Technical aptitude, especially with WordPress.
• Excellent communication skills
• The ability to work US time zones. 8AM - 4PM Central (2:00 PM to 10:00 PM, GMT)

 

What we offer you as a member of our team

• A vibrant, inclusive culture where your unique perspective is valued.
• Opportunities for personal and professional growth.
• The chance to make a real difference in our clients' success.
• A supportive team environment.
• Remote work flexibility

 

What we offer you as a member of our team

Your tasks will include:

• Onboarding and welcoming new clients.
• Creating and customizing tools for clients (forms, venues, payments)
• Monitoring and improving customer satisfaction.
• Writing helpful documentation and support articles.
• Contributing to our product development based on client feedback.

 

If this sounds interesting, please apply to join our team!

We're not looking for a specific set of credentials or a polished resume. (As a matter of fact, we don't even look at resumes.) We want to know who you are as a person. What drives you? What makes you unique?

We want to hear from you! The company values individuality, creativity, and client success. If you're excited about joining, let us know!

 

How to Apply

To apply, please fill out this Google Form:

https://docs.google.com/forms/d/e/1FAIpQLSd5tiGV01u9PngppzTKrgoNNdE7mkH0JCnlFPAtqkoaHMVtUQ/viewform

 

Next Steps in the Application Process

• We will be interviewing candidates on a rolling basis.
• If selected for an interview, you'll meet with existing team members for a brief 30-minute cultural fit interview.
• If you pass the cultural fit interview, you’ll be assigned a paid technical test to do on your own.
• If things look good, we'll do another interview and answer any questions you have.
• If you pass this step, and we feel you're a fit, we'll send you an offer letter.

 

See more about our company and products:

HeyGov: https://heygov.com
ClerkMinutes: https://clerkminutes.com
Town Web: https://townweb.com
HejDev: https: https://hejdev.com